ITIL Foundation
Duration
3 days
Description
ITIL Contributes value to the organization by alignment of IT to Business. By using ITIL service, quality can be improved, higher availability, gradual cost reductions and better cost-justification. Improve effectiveness to meet quality requirements, increase flexibility and adaptability (Adopt & Adapt).
ITIL help organizations in:
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Reducing IT costs
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Increased Quality and Decrease Risk
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Improved Decision Making
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Increased Productivity
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ITIL provides clear and effective communication.
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ITIL embraces a practical approach to service management do what works.
Objectives
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Service management as a practice (comprehension)
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The ITIL service life-cycle (comprehension)
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Generic concepts and definitions (awareness)
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Key principles and models (comprehension)
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Selected processes (awareness)
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Selected functions (awareness)
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Selected roles (awareness)
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Technology and architecture (awareness)
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Competence and training (awareness)
